At Basketball Only, ordering is a breeze, and your satisfaction is our top priority!
We stand by our commitment to 100% customer satisfaction, which is why we've crafted our returns policy based on valuable feedback from our customers. With our 30-day, no-questions-asked returns policy, you can shop with confidence knowing that if for any reason you're not completely satisfied with your purchase, you can return any unused products in their original condition within 30 days for an exchange, store credit, or a full refund (excluding shipping costs).
As long as the product remains unused and in its original condition, we're happy to process your refund or exchange within the specified timeframe. Please note that all clothing, shoes, and accessories must retain their original tags or stickers to qualify for a no-questions-asked return.
It's important to us that you feel confident in your purchase decisions, which is why our returns policy aligns with the rights afforded to you under the Australian Consumer Law.
Should you have any questions or need assistance, our dedicated Customer Service Team is here to provide support every step of the way. Your satisfaction is our priority at Basketball Only.
Frequently Asked Return or Exchange Questions
Can I return or exchange items I've bought?
Yes, of course. All purchases are covered by a 30 day returns and exchanges policy.
Contact us to arrange a return or exchange within 30 days of delivery. Items must be unworn/unused (besides having being tried on for fit) and in original saleable condition with packaging and labels intact. Shoes should only be tried on indoors to avoid scuffing the soles.
Who pay’s postage for returned or exchanged items?
You will not pay for return postage if the item was received damaged, defective or the wrong item was sent. In other cases, you will need to pay for return postage. When returning items for a refund, any delivery charges you paid with your original order are not refundable.
What do I do if there's a problem with my order?
Email our dedicated Customer Service Team directly and you will receive a response the same business day.
Where can I return my purchase?
Whether you made your purchase online or in our warehouse showroom, we want to ensure that returning a product is easy and stress free. You can return a product back to warehouse for an Exchange, Credit or Refund. Make sure you have your purchase information (such as order number) handy so our team can finalise your return.
Our Return Address is:
Basketball Only
Unit 12/4 Computer Rd
Yatala
QLD 4207
AUSTRALIA
When will I receive my refund, exchange or store credit?
Once we receive your return, we will send you a notification email once the credit or refund has been applied to your account or the exchanged item has been dispatched.
How long does a refund take to process?
Once we receive your return, we will issue a refund within 2 business days. The refund is issued back to the same method of payment on which your original order was placed.
Do you provide warranty?
Yes, all items are covered by their respective manufacturer's standard warranty. All warranty claims must be pre-arranged by contacting us. It may be necessary to send photos of the defects for initial assessment. For more information on products warranties please visit our Warranties Policy Page here.
Email:
Contact Us Here
Phone:
07 3807 1853
Warehouse Address:
Unit 12/4 Computer Rd
Yatala
QLD 4207
Office Hours:
Monday to Friday 9:00am-4:00pm AEST
Contact Form:
Please fill out this form and we will get in touch with you on the same business day