At Basketball Only Australia, we stand behind the quality of our products with a 12-month manufacturer's warranty against faults. If you encounter any issues with your purchase, simply reach out to us via email detailing the problem, and return the damaged item to our warehouse.
Upon receiving your product, we'll facilitate its inspection by the manufacturer to determine if it meets their terms and conditions for replacement. We'll keep you informed throughout the warranty assessment process and provide you with a prompt outcome.
It's important to note that manufacturer warranties typically cover manufacturing faults only, and do not extend to breakage or normal wear and tear. As such, certain items may be classified as 'consumable' and ineligible for warranty return.
The final approval of warranty claims hinges on a thorough evaluation of the product, considering factors such as age, condition, and the nature of the issue. If a replacement is approved by the manufacturer, we'll promptly notify you. In cases where the item has been discontinued, we'll work with you to find a suitable replacement model.
For any inquiries regarding warranties, don't hesitate to contact our Customer Service Team. We're here to ensure your satisfaction and address any concerns you may have.
Phone:
07 3807 1853
Warehouse Address:
Unit 12/4 Computer Rd
Yatala
QLD 4207
Office Hours:
Monday to Friday 9:00am-4:00pm AEST
Contact Form:
Please fill out this form and we will get in touch with you on the same business day